American Guardian Warranty Services contracts are insured by Virginia Surety Company, Inc. or St. Charles Insurance Company RRG, AGWS' wholly owned subsidiary. Both companies are A-rated by AM Best Company. AGWS continues to receive an A+ rating from the Better Business Bureau. American Guardian employs more than 100 people to aid their dealers and customers with their questions, claims and supply needs. Call are handled in an average of 30 seconds or less. Over 90% of the average $1.8 million claims processed per month throughout the U.S. and Canada are paid to repair facilities and customers via credit card. AGWS continues to grow and currently has 9 subsidiary companies under its administration.